Privacy Policy

1. Introduction

Welcome to Sellerstoress ("Sellerstoress," "we," "our," or "us").

Sellerstoress operates an online marketplace through its website, https://sellerstoress.com/, and its associated Android mobile application available or intended to be available through the Google Play Store (collectively, the "Services").

Our marketplace allows users to explore products, interact with available shopping features, create accounts where supported, and access seller storefronts and marketplace services.

This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, use our mobile application, create an account, browse products, place an order, register as a seller, or communicate with us.

By using our Services, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for particular data processing activities, we will request that consent separately.

2. Information We Collect

The information we collect depends on how you use Sellerstoress and which features you access.

2.1 Personal and Account Information

When you register for an account, sign in, or use account-related features, we may collect:

Name and username.
Email address.
Telephone number, if provided.
Account login and authentication information.
Passwords in the protected form handled by our authentication system.
Profile information and account preferences.
Information you submit through account forms or customer support requests.

Please do not send us passwords, payment card details, or other confidential information through ordinary email or customer support messages unless a secure, designated method is provided.

2.2 Order and Transaction Information

When you purchase products or use transaction-related features, we may collect and process information such as:

Products viewed, selected, or purchased.
Order numbers, order dates, and order status.
Product quantities, prices, discounts, and applicable charges.
Billing and delivery information.
Shipping address and delivery instructions, where applicable.
Payment status, transaction references, and refund information.
Order-related communications, complaints, and return requests.

Payment card details and other financial information may be handled directly by a third-party payment provider, depending on the payment methods available. We will not claim that payment information is processed by a particular provider unless that provider is actually integrated into our Services.

2.3 Seller Information

If you apply to become a seller, create a storefront, or use seller-related features, we may collect:

Seller or business name.
Contact information.
Store name, description, and profile information.
Product listings, images, descriptions, and prices.
Inventory, order fulfilment, and transaction information.
Business or verification information required for applicable marketplace operations.
Communications relating to seller accounts and marketplace administration.

Any additional identity, tax, banking, or business verification information will depend on the seller services offered and the requirements applicable to those services.

2.4 Device and Technical Information

When you access our website or Android application, certain technical information may be processed by our website, hosting infrastructure, or integrated services, including:

IP address.
Browser type and version.
Device type and operating system.
App version and technical configuration.
Requested pages and interactions with the Services.
Date, time, and duration of requests.
Error reports, diagnostic information, and server logs.
Cookies, session identifiers, and similar technologies.

The exact information collected depends on your device, browser, app configuration, and the technologies used by Sellerstoress.

2.5 Communications and Support Information

If you contact us, submit a complaint, report a problem, or communicate with a seller through supported features, we may process your contact details, message content, attachments, and related correspondence to respond to your request and maintain appropriate records.

2.6 Information We Do Not Intentionally Request

Unless specifically required for a legitimate and disclosed purpose, we do not ask users to provide sensitive personal information such as health records, biometric information, religious beliefs, or government identification documents.

Please do not submit sensitive information through public product reviews, seller listings, or general contact forms.

3. How We Use Your Information

We may use personal information for the following purposes, where permitted by applicable law:

To create, maintain, and authenticate user accounts.
To provide access to marketplace and shopping features.
To display products, categories, and seller storefronts.
To process orders, payments, refunds, and related requests.
To facilitate communication between customers and sellers.
To manage seller registration and storefront administration.
To provide customer support and respond to enquiries.
To send essential account, order, security, and service notifications.
To maintain website and application functionality.
To diagnose technical problems and improve performance.
To detect, investigate, and prevent fraud, abuse, unauthorised access, and suspicious transactions.
To enforce our applicable terms, policies, and marketplace rules.
To meet legal, regulatory, accounting, and recordkeeping obligations.
To protect our rights, users, sellers, and business operations.
To provide optional promotional communications where permitted and, where required, with your consent.

We will not use personal information for purposes that are incompatible with the disclosures in this Privacy Policy unless we have an appropriate legal basis and provide any additional notice or obtain any consent required by law.

4. Cookies and Similar Technologies

Our website may use cookies, session identifiers, and similar technologies to support website functionality.

These technologies may be used to:

Maintain login sessions.
Remember selected preferences.
Support shopping cart and checkout functionality.
Help protect accounts and detect suspicious activity.
Understand website performance, if analytics tools are implemented.
Support other functionality that you request.

Some cookies may be necessary for the website to operate. Other cookies, including optional analytics or advertising cookies, may be used only where implemented and as permitted by applicable law.

You may be able to manage cookies through your browser settings. Disabling certain cookies may prevent login, checkout, or other website features from functioning properly.

The Sellerstoress Android application may use website cookies or session information within its WebView to maintain functionality when accessing the website. The specific information handled depends on the app's implementation and the website services you use.

5. Android Application and WebView

The Sellerstoress Android application provides access to Sellerstoress website functionality through a mobile application interface.

When you use the application, information may be processed by the app, the website loaded within the app, and the infrastructure or third-party services supporting that website.

Depending on the implementation, this may include:

Website login and session information.
Information you enter into website forms.
Browsing, product, and order interactions.
Device, connection, and diagnostic information processed by the app or its supporting services.
Information required to maintain application functionality and troubleshoot errors.

Information submitted through the app may be transmitted to Sellerstoress servers or relevant third-party providers to perform the requested functions.

The app does not need access to unrelated device information merely because it displays the website. Any additional device permissions or SDK-based data collection will depend on the actual app configuration and will be disclosed where required.

If the app introduces new features that materially change its data practices, we will update this Privacy Policy and provide any additional notices or permissions required by applicable law and Google Play policies.

6. How We Share Information

We may disclose personal information to the following categories of recipients when necessary for the purposes described in this Privacy Policy.

6.1 Sellers and Marketplace Participants

Where you place an order or interact with a seller, relevant information may be shared with that seller to facilitate order processing, fulfilment, delivery, customer support, returns, or dispute resolution.

This may include your name, relevant contact details, delivery information, order details, and other information necessary to complete the transaction.

Sellers are expected to handle information they receive in accordance with applicable laws and their own obligations.

6.2 Service Providers

We may use third-party service providers to support our operations, such as:

Website hosting and infrastructure providers.
Database and technical maintenance providers.
Authentication and account management services.
Payment processing providers, where integrated.
Shipping and delivery providers, where applicable.
Customer support and communication services.
Security, fraud prevention, and diagnostic services.
Analytics providers, if implemented.

These providers may process information on our behalf or as independent service providers, depending on the service and their legal role.

6.3 Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable laws, regulations, court orders, or lawful requests.
Protect the rights, property, and safety of Sellerstoress, its users, sellers, or others.
Investigate suspected fraud, abuse, or security incidents.
Establish, exercise, or defend legal claims.

6.4 Business Transfers

If Sellerstoress undergoes a merger, acquisition, restructuring, financing, or transfer of some or all of its business assets, information may be transferred as part of that transaction, subject to applicable legal requirements.

6.5 With Your Direction or Consent

We may share information with other parties when you request or authorise the sharing, or when another lawful basis permits it.

We do not authorise third parties to use personal information received from us for purposes that are not permitted by applicable law or the arrangements governing that disclosure.

7. Payments and Financial Information

Payments, if offered through Sellerstoress, may be processed through the payment methods and providers available at checkout.

A payment provider may collect and process information under its own privacy policy and terms.

Sellerstoress may receive transaction confirmations, payment status, transaction references, refund details, or limited payment-related information needed to manage orders and customer support.

Users should review the privacy and security practices of the relevant payment provider before submitting payment information.

The actual payment providers used by Sellerstoress should be identified in this policy or through appropriate notices where required.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on:

Whether your account remains active.
The nature and status of an order or transaction.
Customer support, return, refund, or dispute requirements.
Fraud prevention and account security needs.
Applicable accounting, tax, consumer protection, or other legal obligations.
The need to establish, exercise, or defend legal claims.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate retention requirements.

Specific retention periods may vary depending on the type of information and the circumstances in which it was collected.

9. Account Deletion and Data Requests

You may request deletion of your Sellerstoress account and associated personal information by using an available account deletion feature or by contacting us through the contact details provided in this Privacy Policy.

Account deletion page : https://sellerstoress.com/account-deletion-request

Please provide enough information for us to identify your account and process your request. We may need to verify your identity before completing the request.

Where required by Google Play policy, users must have a readily accessible way to request account deletion both within the app and through an external web resource.

When an account deletion request is approved, we will delete the associated personal information that we are required to delete, subject to applicable legal obligations and legitimate exceptions.

Certain records may need to be retained for a limited period to comply with legal requirements, resolve outstanding transactions or disputes, prevent fraud, or establish, exercise, or defend legal claims. Where appropriate, retained information will be restricted to those purposes.

Deleting an account may prevent access to account-related features, order history, seller tools, and other associated services.

If account deletion is handled through our support team, we will explain any necessary verification steps and the process for completing the request.

10. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, and misuse.

Depending on the systems in use, these measures may include access controls, authentication safeguards, secure connections, system updates, restricted administrative access, and appropriate backups.

However, no website, application, network, or electronic storage method can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and notifying us promptly if you suspect unauthorised access to your account.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restrictions on certain processing activities.
Object to certain uses of personal information.
Withdraw consent where processing relies on consent.
Request a copy of certain information in a portable format.
Opt out of optional promotional communications.
Submit a complaint to the relevant data protection authority.

These rights may be subject to legal limitations and exceptions.

To exercise a right, contact us using the details in this Privacy Policy. We may request additional information to verify your identity and protect your account.

We will respond to valid requests within the period required by applicable law.

12. Marketing Communications

We may send service-related messages that are necessary to manage your account, transactions, or use of Sellerstoress.

If promotional emails, messages, or notifications are offered, you may opt out through the unsubscribe mechanism or other available preference settings, where applicable.

Opting out of promotional communications will not prevent us from sending essential service, account security, or transaction-related communications where necessary.

We will obtain consent for marketing communications where required by applicable law.

13. Third-Party Websites and Services

Our Services may contain links to external websites, seller pages, payment services, delivery services, or other third-party platforms.

Those third parties may collect and process information under their own privacy policies and terms.

Sellerstoress does not control the independent privacy practices of third-party websites or services. We encourage users to review the applicable privacy policies before providing information to those parties.

The inclusion of a link does not necessarily constitute an endorsement of the third party or its privacy practices.

14. International Data Transfers

Depending on where our servers and service providers are located, personal information may be processed or stored in countries other than your country of residence.

Where applicable law requires safeguards for international transfers, we will take reasonable steps to implement the required protections.

The level of data protection and the legal rights available to you may differ between jurisdictions.

15. Children's Privacy

Sellerstoress is intended for a general shopping audience and is not intended to collect personal information from children in violation of applicable law.

Children should not create accounts or submit personal information where they are not legally permitted to do so without appropriate parental or guardian involvement.

If we become aware that we have collected personal information from a child in circumstances where collection is not permitted, we will take appropriate steps to address the information and account in accordance with applicable law.

Parents or guardians who believe that a child has provided personal information inappropriately may contact us to request review and appropriate action.

16. Do Not Track and Browser Preferences

Some browsers offer privacy signals or settings relating to tracking technologies.

Our website may not respond to every browser-specific signal in the same way. Where applicable law requires us to recognise a particular privacy preference or signal, we will handle it in accordance with the relevant requirements.

You can also manage available cookie settings through your browser.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, Android application, business operations, service providers, legal obligations, or data handling practices.

When we make changes, we will update the "Last Updated" date at the beginning of this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically to remain informed about our privacy practices.

18. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

Service: Sellerstoress
Website: https://sellerstoress.com/contact-us

Please use the contact details above to submit privacy enquiries, access or correction requests, or account deletion requests.

By using Sellerstoress, you acknowledge that you have had the opportunity to review this Privacy Policy. Our handling of your personal information remains subject to applicable privacy and data protection laws.

Effective Date: October 12, 2026
Last Updated: October 12, 2026